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HOW 211 IS HELPING PEOPLE DURING THE COVID-19 CRISIS

Here's some good news from our 211 Helpline staff

We have thousands of 211 Helpline success stories. Here are just three from recent days:

Jeremy

When Jeremy’s motorized wheelchair broke down, the supplier wouldn’t come to measure him for a new one unless he provided documentation that he’d been tested for COVID-19. Jeremy had an appointment for the test the next day, but couldn’t get there without a wheelchair.

211 immediately contacted a variety of resources, and was able to deliver him a wheelchair so that he could keep his testing appointment.

Isabella

Isabella has three children and is blind. She voice dialed 211, desperately seeking food for her children after learning that none of the schools in her neighborhood were offering free meals.
211 texted her a list of five nearby food pantries, which she had Siri read aloud so that her oldest child could contact them to get the food they needed.

Frank

Frank, who is disabled and couldn’t get out for food, had been living on nothing but crackers for days. He called 211, saying he didn’t know if he could make it another day without a meal.
211 contacted Adult Protective Services and was able to get him food the very same day.
If there’s a bright side to this pandemic, it’s the help and hope that we’re giving people like Jeremy, Isabella, and Frank, who face what seem like insurmountable odds during this crisis.

But as the COVID crisis escalates, calls like these continue to pour in every day. You can give someone the good news that they are desperately waiting to hear.

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